VOIP Phone System

As the agency published it

Lancaster County - IT has issued request for proposal, solicitation 2026-RFP-069.

Lancaster County, South Carolina (“County”), is soliciting proposals from qualified firms to provide, implement, support, and maintain a hosted Voice over Internet Protocol (VOIP) and unified communications solution with mandatory Microsoft Teams integration. The County intends to select the solution offering the best overall value, considering functionality, reliability, implementation approach, support, security, and total cost.

The County currently operates a provider-managed telephone environment supporting general government, courts, public safety, and public-facing services. Departments use desk phones, hunt groups, auto attendants, call queues, shared lines, paging, voicemail, and related functions. Lancaster County Information Technology administers routine telephone functions and escalates provider issues as needed. The County intends to use a hybrid model: Microsoft Teams or an approved softphone for users with physical phones retained where operationally appropriate. Existing telephone numbers should be preserved and ported to the new solution. The selected Proposer will validate final quantities, call flows, specialty services, and site requirements during discovery. The County is looking for a cloud-hosted, highly available service with no single point of failure and strong business-continuity capabilities.

Responses are due December 2, 2026 at 3:00 PM EST.

Questions must be submitted by November 20, 2026 at 5:00 PM EST.

Commodity categories: Communication Systems, Integrated (Includes Telephone, Clock, Intercom, etc.); Telecommunication (Internet Protocol) Network Monitoring, Surveillance, Intrusion Detection Systems and Networking Products; Telephone Services Includes Installation, Moves, Changes, Adds, Programming, Removal, Training, etc. (To Include Pay Telephones); Telephone Services, Long Distance and Local (Including 800, Telex, Watts Services, and Offender Telephone Systems); Telecommunication Services (Not Otherwise Classified); Voice Mail Services.

Contact: Tracy Rabon, Procurement Director (trabon@lancastercountysc.gov, (803) 416-9963).

6 documents are attached to the notice: AFFIDAVIT OF CERTIFICATION-WIN-0968; Lancaster Standard Contract; County Terms and Conditions; Glossary of Terms; LCG VOIP Account Summary; RFP - VOIP Phone System.

The full solicitation document, addenda and the question-and-answer thread are on the agency's OpenGov portal at https://procurement.opengov.com/portal/lancastersc/projects/322145. Responses are submitted electronically there, and a free vendor account is required before you can upload one.

Reproduced from the official notice via OpenGov Procurement - South Carolina. The agency's page is the one that counts.