VOIP Phone System

As the agency published it

City of Pompano Beach, FL - Information Technologies has issued request for proposals, solicitation RFP27-002.

The City seeks proposals for a modern, secure, supportable unified communications and telephone solution to replace the existing on-premise Mitel MiVoice Connect environment. The intent is to preserve required business functions while reducing dependence on legacy hardware, simplifying administration, improving resiliency, and providing a scalable platform for voice, softphone/mobile communications, contact center, emergency calling, and special-purpose telephony integrations. The City also seeks to simplify the end-user experience, reduce the number of communications interfaces employees must manage, improve user adoption, minimize ongoing IT support requirements, and improve the telephone experience provided to residents and other callers. This RFP will permit vendors to propose cloud-hosted Unified Communication as a Service (UCaaS), hybrid, or other architectures, provided the proposed solution satisfies the functional, security, resiliency, migration, and support requirements defined herein. The City does not intend to require a one-for-one reproduction of legacy Mitel architecture where a modern equivalent can meet the same business need.

Responses are due January 4, 2027 at 2:00 PM EST.

Questions must be submitted by November 12, 2026 at 5:00 PM EST.

Commodity categories: Radio Communication, Telephone, And Telecommunication Equipment, Accessories, And Supplies (See Class 840 For Television Equipment) (Effective 3-1-07 This Class Inactivated For New Use. Refer To Classes, 726, 838 And 839); Telecommunication (Internet Protocol) Network Monitoring, Surveillance, Intrusion Detection Systems and Networking Products; Telephone Systems (Over 60 Stations); Telecommunications Systems (Telephone, Radio, etc.) - Architectural; Infrastructure, Telecommunications.

Contact: Eugene Zamoski, CIO (eugene.zamoski@copbfl.com, (954) 786-4537).

3 documents are attached to the notice: Sample Service Agreement; Exhibit B - Insurance Requirements; RFP27-002 - VOIP Phone System.

The full solicitation document, addenda and the question-and-answer thread are on the agency's OpenGov portal at https://procurement.opengov.com/portal/copbfl/projects/309982. Responses are submitted electronically there, and a free vendor account is required before you can upload one.

Reproduced from the official notice via OpenGov Procurement - Florida. The agency's page is the one that counts.