City of Cleveland-Family Medical Leave Administrative Services

City of Cleveland - Personnel and Human Resources has issued request for proposal design-build - template.

The selected vendor shall provide comprehensive administration of the City’s FMLA program, including eligibility determinations, required notifications, medical certification review, leave designation, intermittent leave management, compliance monitoring, reporting, employee/department support, and records management. The vendor must demonstrate extensive experience administering FMLA programs for large public-sector or similarly complex organizations and ensure full compliance with all applicable federal regulations. The City of approximately 8,000 employees requires the vendor to serve as its third-party FMLA administrator and collaborate closely with the Department of Human Resources, department leadership, employees, and other designated stakeholders. Vendors must provide services in accordance with the requirements outlined in this RFP and submit pricing for all proposed services while demonstrating their ability to meet or exceed all service expectations.

This project is important to the City of Cleveland to ensure consistent, legally compliant, and efficient administration of the Family and Medical Leave Act (FMLA) across a workforce of approximately 8,000 employees. Centralized third-party administration supports accurate eligibility determinations, timely processing of leave requests, and uniform application of federal regulations across all departments. It also helps reduce administrative burden on internal staff, improves tracking and reporting of leave trends, and minimizes risk of non-compliance or inconsistent application of policy. Ultimately, this service supports workforce stability, operational continuity, and fair treatment of employees citywide.

Responses are due September 30, 2026 at 5:00 PM EDT.

Questions must be submitted by August 21, 2026 at 5:00 PM EDT.

Contact: Monique Tabb-Young, Employee Relations Manager (mtabb-young@clevelandohio.gov, (216) 857-1374).

5 documents are attached to the notice: 2026 RFP for Citywide FMLA Admionistrative Services; W-9 Form; Vendor ID Form; OEO Forms; COC Current FMLA Services Contract.

The full solicitation document, addenda and the question-and-answer thread are on the agency's OpenGov portal at https://procurement.opengov.com/portal/clevelandoh/projects/279536. Responses are submitted electronically there, and a free vendor account is required before you can upload one.