INMATE TELEPHONE AND COMMUNICATION SERVICES

Greenville County - DETENTION CENTER has issued request for proposal, solicitation RFP #27025.

The County of Greenville, South Carolina (hereinafter referred to as the “County”), through its Procurement Services Division, is soliciting proposals from qualified and experienced vendors (hereinafter referred to as the “Proposer”) to provide a comprehensive Inmate Telephone System (ITS) and related communication services for the Greenville County Detention Center. The Greenville County Detention Center is operated by the Greenville County Department of Public Safety and consists of multiple facilities with a combined ADP of approximately 1,600 inmates. The Detention Center houses pretrial detainees, sentenced inmates, and individuals held on behalf of other agencies. The County seeks a Proposer that will provide, install, operate, and maintain a turnkey inmate telephone and communication system that meets or exceeds all federal, state, and local regulatory requirements, including any applicable rulings or orders from the Federal Communications Commission (FCC). The County prioritizes a system that offers the lowest reasonable cost to inmates and their families while maintaining security, reliability, and accountability.

Responses are due October 9, 2026 at 3:00 PM EDT.

Questions must be submitted by September 30, 2026 at 5:00 PM EDT.

Commodity categories: Communication Systems, Integrated (Includes Telephone, Clock, Intercom, etc.); Telephone Services Includes Installation, Moves, Changes, Adds, Programming, Removal, Training, etc. (To Include Pay Telephones); Telephone Services, Long Distance and Local (Including 800, Telex, Watts Services, and Offender Telephone Systems).

Contact: Bob Brewer, Procurement Director (rbrewer@greenvillecounty.org, (864) 467-7200).

4 documents are attached to the notice: COG Sub W9; Sample Services Agreement; Copy of Inmate Phone Service Oct 2025-March 2026; Cell Occupancy -Phones-051226.

The full solicitation document, addenda and the question-and-answer thread are on the agency's OpenGov portal at https://procurement.opengov.com/portal/greenvillecounty/projects/305323. Responses are submitted electronically there, and a free vendor account is required before you can upload one.